Popular Articles
Funnel Metrics (for Recruiting)
Overview The funnel shows the flow of applicants to delivered, qualified candidates. Use the funnel chart to visualize the flow of applicants to qualified candidates. Applies The number of applicants received by PivotCX from all sources. It is ...
PivotCX Chat Command: ^note
PivotCX Chat Command: ^note Create a note that only chat agents and recruiters can see. You're able to type anything in the Note section. How To Use Type ^note in the chat window followed by the spacebar. Then, type whatever note you would like to ...
Phone Numbers and SMS Throughput
The rate SMS messages are delivered is determined by the kind of phone number. Selecting the right number is simple: If you need to appear to be local ➝ Localized Phone Number (10DLC) Higher capacity, local not important ➝ Toll-Free Maximum ...
PivotCX Chat Command: ^transcript
PivotCX Chat Command: ^transcript Downloads a text file transcript of a conversation. Transcript files are perfect for attaching a conversation to an email or importing into documents. The ^transcript command lets you download the transcript of a ...
PivotCX Chat Command: ^upload
PivotCX Chat Command: ^upload Copy a one-use file upload link to your clipboard. The link then directs you to a page where you're able to upload a file. You can upload transcripts, certifications, or other documents that are 10MB maximum. If you need ...