Recent Articles
Mass Close
Sometimes when utilizing PivotCX to chat, you can be inundated with messages that no longer require a response or a response was provided outside of PivotCX. For these situations, it may be necessary to close the incoming messages to clear them from ...
Smart Queue vs Simple Queue
As an all-in-one communication hub, we at PivotCX prioritize our users' having catered experiences for their specific workflows. That said, we have enhanced our chat window to give you various filters and chat orders to make your life easier. One of ...
Auto Assign - Self
You may already be familiar with our ^assign feature to assign a candidate's conversation to a member of your PivotCX team or yourself. Assigning can help organize conversations and distribute the workload to different resources. While this feature ...
Caller ID Settings
You can manage your caller ID name (CNAM) settings in the team settings info panel. You can let your candidates know who is calling and texting so you get even more engagement. To set up your Caller ID, go to your Team Settings and in the ...
Select All in View
In previous versions of PivotCX, recruiters had to manually select checkboxes when changing status in bulk or marking conversations as read. A "Select All in View" option has been added at the top of the grid view to speed up the selection process ...