Applicant Chat/Email Time off by Hours
If the time shown in the conversation window appears to be consistently off by several hours (it could be several hours into the future... or in the past), it is likley your browser is reporting an incorrect timezone.
This can be caused by three issues:
1. Bad data in your browser's configuration cache. This can be fixed by exiting the browser completely and re-launching the browser.
2. Bad timezone data cached in your operating system. This can be fixed by rebooting your computer, and re-launching the browser.
3. Timezone set incorrectly in your operating system. On Mac, launch the Preferences app and pick date & time. On Windows, launch the control panel and select Date and Time.
Here's a handy way to see what timezone your computer is set to:
Chat Command: ^claim
PivotCX Chat Command: ^claim Claim a conversation. This means that a conversation will be under your name and picture icon and will also notify others in the conversation that you have claimed it. How to Use Type ^claim in the chat window followed by ...
This allows you to see quick details about the contact you're currently chatting with and yourself: this includes your names, the contact's email, phone number, and place of residency, and the team you're currently in. How to Use In the Chat section, ...
Chat Command: ^unassign
PivotCX Chat Command: ^unassign Make a conversation unassigned. This will unassign all of the people who were originally assigned to the conversation. How To Use Type ^unassign in the chat window followed by the spacebar. A green box will appear ...
Chat Command: ^read
PivotCX Chat Command: ^read Mark a conversation as read. This will prompt the red dot on a conversation to go away. How to Use Type ^read in the chat window followed by the spacebar. A green box will appear displaying, "Marked read by [name]," with ...
Chat Command: ^deliver
The deliver command is used to send a candidate or contact to another user or team and to wrap up a conversation. When you do a delivery, we record statuses for the conversation which enables us to report on conversation outcomes. You can deliver to: ...