Related Articles
Switching Between PivotCX Teams
There are instances where PivotCX will provision more than one team for users. In these cases, the user needs to switch teams to see the corresponding candidates and all the pertinent metrics and information. Here are the steps you can take to switch ...
Chat Command: ^stat
PivotCX Chat Command: ^stat Show the stats for a conversation. The Stats pop-up shows key metrics for the conversation that can be viewed for working hours, or based on a 24-hour clock. How To Use Type ^stat in the chat window followed by the ...
Call Forwarding Feature
Call forwarding delivers a better candidate experience by providing a phone where applicants can speak to a recruiter or leave a message. On the other hand, the line will ring indefinitely without a call forwarding number when a job applicant tries ...
Chat Command: ^deliver
The deliver command is used to send a candidate or contact to another user or team and to wrap up a conversation. When you do a delivery, we record statuses for the conversation which enables us to report on conversation outcomes. You can deliver to: ...
PivotCX Supported Configurations
PivotCX is a Browser-Based Application / PWA That means that PivotCX can be installed on your computer or mobile device as a progressive web application, or run like any website, by entering https://app.pivotcx.io in the browser's location input. ...