Going Fast With PivotCX: Chat Hopping
Navigating quickly between conversations is called "chat hopping" and PivotCX is designed to let you hop to the right candidate to deliver the best response time, every time.
From Candidate Development Reps (CDRs) and chat agents to hiring managers, PivotCX allows all its users to communicate effortlessly with job applicants from their computer or smartphone. Moving from one conversation to the next is easier than ever with keyboard shortcuts in the chat view.
How to Use
To go to the following conversation, press the grave key, located on the top left of the keyboard.
To go to the previous conversation, press the shift key, located above the control key on the bottom left of the keyboard.
Chat Filter Settings
Having the correct filters in a PivotCX chat allows Chat Agents, Hiring Managers, and Recruiters to work more efficiently and minimizes the possibility of missed conversations. How to update Filters Once in the chat view, click the funnel icon to ...
Templates are shortcuts you can create and use to turn into expanded texts. This reduces the need to type a lengthy or frequently-used sentence constantly. Furthermore, you can create new templates to suit your needs. Templates Video Tutorial Here's ...
Voice Calls in PivotCX
Overview In addition to chatting with a job applicant, recruiters can make phone calls directly from their current conversation in the PivotCX chat window. How to Make a Phone Call Go to your contact's conversation and click the call button; it's ...
How to Open a Conversation
There are multiple ways to go to a specific conversation to start chatting with a candidate: When you are viewing the Deliveries Tab, Messages Tab, Candidates Tab, or Conversation Tab, clicking on a Chat Bubble next to a contact's phone number or ...
Chat Command: ^stat
PivotCX Chat Command: ^stat Show the stats for a conversation. The Stats pop-up shows key metrics for the conversation that can be viewed for working hours, or based on a 24-hour clock. How To Use Type ^stat in the chat window followed by the ...