PivotCX dynamically optimizes the size of the chat window depending on the screen size someone is using. Sometimes, however, some elements in the window can appear too big making it difficult to view the chat log.
If the delivery window or the message input area is getting too big and taking up the majority of the window, the best solution is to hit command+minus/control+minus to zoom out your browser which will resize the window to make the chat visible. Hitting command+plus/control+plus will zoom back in and command+0/control+0 will reset the zoom to default. Zoom settings are also available in most browsers' settings.
Description Variables make messages more personal and help you get more done in less time. Instead of writing out a name, email address, job title, or other information already in PivotCX, you can type a variable, and PivotCX will automatically ...
Templates are shortcuts you can create and use to turn into expanded texts. This reduces the need to type a lengthy or frequently-used sentence constantly. Furthermore, you can create new templates to suit your needs. Templates Video Tutorial Here's ...
In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include: Assignments Claims Phone Calls Opt-Out Acknowledgent If your ...
The deliver command is used to send a candidate or contact to another user or team and to wrap up a conversation. When you do a delivery, we record statuses for the conversation which enables us to report on conversation outcomes. You can deliver to: ...
Having the correct filters in a PivotCX chat allows Chat Agents, Hiring Managers, and Recruiters to work more efficiently and minimizes the possibility of missed conversations. How to update Filters Once in the chat view, click the funnel icon to ...