Funnel Metrics (for Recruiting)
The funnel shows the flow of applicants to delivered, qualified candidates.
Use the funnel chart to visualize the flow of applicants to qualified candidates.
The number of applicants received by PivotCX from all sources. It is possible for a contact to apply to multiple jobs or via multiple sources. For example, a contact could apply on both Indeed and your Career Website.
The number of unique contacts received by PivotCX.
The number of conversations where PivotCX attempted to communicate with a candidate. This number is usually smaller than Contacts as some contacts provide bad contact information.
The number of conversations where a message was sent to both parties. STOP messages are not counted.
The number of contacts (candidates) delivered. A candidate can be delivered more than once. For example, a candidate may apply for two jobs and be delivered for both.
Adding the name to the tab notifications
Adding the name to the tab notifications It's a setting that allows you to see a contact's name on the Chat tab. You can turn this setting off and on. How to Use Go to https://app.pivotcx.io/settings?tab=3. You should see a page like the image shown ...
Call Forwarding Feature
Call Forwarding Feature Recruiters/Employers can set a phone number and any voice calls are routed there. How to Use To set up call forwarding, go to your team settings, fill in with your phone number, and save. All credit goes to Mike Seidle
PivotCX Chat Templates
PivotCX Chat Templates Templates are shortcuts you can create and use to turn into expanded texts. This reduces the time of having to type a lengthy or repeated sentence constantly. Furthermore, you can add more templates by going to the PivotCX ...
PivotCX Chat Command: ^open
PivotCX Chat Command: ^open Open a conversation. If a conversation has been closed, it can be opened again by going to conversations on the PivotCX dashboard, clicking it, and using the ^open command. How To Use Type ^open in the chat window ...
Working Hours versus All Hours
Working Hours Each PivotCX team can define its own working hours. The platform uses these hours to understand when people are ready to respond and when they are not. This helps PivotCX give accurate and useful metrics about response time, and send ...