Funnel Metrics (for Recruiting)
The funnel shows the flow of applicants to delivered, qualified candidates.
Use the funnel chart to visualize the flow of applicants to qualified candidates.
The number of applicants received by PivotCX from all sources. It is possible for a contact to apply to multiple jobs or via multiple sources. For example, a contact could apply on both Indeed and your Career Website.
The number of unique contacts received by PivotCX.
The number of conversations where PivotCX attempted to communicate with a candidate. This number is usually smaller than Contacts as some contacts provide bad contact information.
The number of conversations where a message was sent to both parties. STOP messages are not counted.
The number of contacts (candidates) delivered. A candidate can be delivered more than once. For example, a candidate may apply for two jobs and be delivered for both.
Change Language Setting and Available Language Settings
You can change the language setting in the PivotCX app from regular English to other languages as they're made available. Recruiter English: if you are a recruiter then recruiter English can be a helpful interface change. Many terms change to adapt ...
Adding the name to the tab notifications
Adding the name to the tab notifications It's a setting that allows you to see a contact's name on the Chat tab. You can turn this setting off and on. How to Use Go to https://app.pivotcx.io/settings?tab=3. You should see a page like the image shown ...
Call Forwarding Feature
Overview Call forwarding delivers a better candidate experience by providing a phone where applicants can speak to a recruiter or leave a message. On the other hand, the line will ring indefinitely without a call forwarding number when a job ...
PivotCX Chat Templates
PivotCX Chat Templates Templates are shortcuts you can create and use to turn into expanded texts. This reduces the time of having to type a lengthy or repeated sentence constantly. Furthermore, you can add more templates by going to the PivotCX ...
PivotCX Chat Command: ^stat
PivotCX Chat Command: ^stat Show the stats for a conversation. The Stats pop-up shows key metrics for the conversation that can be viewed for working hours, or based on a 24 hour clock. How To Use Type ^stat in the chat window followed by the ...