In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include:

• Assignments

• Claims

• Phone Calls
  

• Opt-Out Acknowledgent
  

If your workflow requires these actions to be seen, We have left the option available to display these actions. The toggle is shown below and is located at the top of the chat window.

Shown View:

Hidden View: