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Working Hours versus All Hours
Working Hours Each PivotCX team can define its own working hours. The platform uses these hours to understand when people are ready to respond and when they are not. This helps PivotCX give accurate and useful metrics about response time, and send ...
Response Times
Overview To give the best candidate experience and to speed up the recruiting process for our teams, PivotCX tracks response times between a contact (a job applicant) and an agent (either a PivotCX Candidate Advocate or a company recruiter). For each ...
Chat Shortcuts/$variables
This allows you to see quick details about the contact you're currently chatting with and yourself: this includes your names, the contact's email, phone number, and place of residency, and the team you're currently in. How to Use In the Chat section, ...
Merge Codes
Description Merge codes make messages more personal and help you get more done in less time. Instead of writing out a name, email address, job title, or other information already in PivotCX, you can type a merge code, and PivotCX will automatically ...
Active Apply | First Apply | Last Apply
There are times when job seekers apply for more than one job for the same employer. In such cases, PivotCX keeps track of the information related to a candidate's first apply, last apply, and active applications. First Apply A contact's initial ...