Median and mean are both valuable statistics to gather, but there are some important differences between them that can make one vastly different than the other. When there are a few numbers that are much larger or smaller than the rest of the data, the mean can sometimes become biased towards those different numbers. Median, on the other hand, will not be biased by these outliers. Looking at both can give you a more complete picture of what is really going on.
Related Articles
Working Hours versus All Hours
Working Hours Each PivotCX team can define its own working hours. The platform uses these hours to understand when people are ready to respond and when they are not. This helps PivotCX give accurate and useful metrics about response time, and send ...
Response Times
Overview To give the best candidate experience and to speed up the recruiting process for our teams, PivotCX tracks response times between a contact (a job applicant) and an agent (either a PivotCX Candidate Advocate or a company recruiter). For each ...