Phone Numbers and SMS Throughput

Phone Numbers and SMS Throughput

The rate SMS messages are delivered is determined by the kind of phone number. Selecting the right number is simple:
If you need to appear to be local ➝ Localized Phone Number (10DLC)
Higher capacity, local not important ➝ Toll-Free
Maximum capacity ➝ Short Codes


Toll-Free numbers use area codes 800, 833, 844, 855, 866, 877, and 888.
Consumers do not associate toll-free area codes with a specific location.

Messages Per Second: 30
Max Per Day: 2.59 million messages

Localized Phone Number (10DLC)

Localized phone numbers require registration of your brand and campaign. Throughput is based on carrier approval.

Max Messages Per Second: 1-10 depending on carrier approval
Max Per Day: 86,400 - 864,00

Short Codes (5 and 6 digit numbers)

Short codes are recommended when a message needs to get to a large number of people in a short time, or for large-scale one-way messaging where you do not expect the recipient to respond.

Max Messages Per Second:
 30 +  depending on carrier approval
Max Per Day: 2.59 million +

    • Related Articles

    • SMS Messages and SMS Segments

      SMS messages are limited in size to 160 characters each. If you exceed 160 characters, the message is broken up into segments, each of which is up to 153 characters in length.  Each segment is billed as a separate SMS message.  Some characters count ...
    • Using Keywords for Recruiting

      A text keyword is an informative word that connects you and your audience using a text-enabled phone number or short code. Text Keyword is one of the most effective ways to reach your target audience by allowing them to opt-in to your content. ...
    • When a contact replies STOP

      When a contact sends the keyword STOP in a message, PivotCX cannot send SMS or MMS messages to that contact. This is by design, and required by federal regulation and US state law. When a contact replies STOP to a message sent by PivotCX, PivotCX ...
    • Accounts, Teams, and Users in PivotCX

      PivotCX is organized as follows: Accounts Each account can have multiple teams and is where billing is managed. Accounts are associated with a user who can add and remove services. Teams Teams share a single phone number or chat identity, contacts, ...
    • PivotCX Browser Extension

      Overview The PivotCX Chrome browser extension allows registered users to start a conversation with any phone number it finds in a browser window. Adding the PivotCX extension       1. Go to the Chrome Web Store.              2. Click on the extension ...