Phone Numbers and SMS Throughput
The rate SMS messages are delivered is determined by the kind of phone number. Selecting the right number is simple:
If you need to appear to be local ➝ Localized Phone Number (10DLC)
Maximum capacity ➝ Short Codes
Local Phone Number (10DLC)
Normal phone numbers allow you to send up to 250 messages per day and are highly rate-limited. By registering your brand, your number can be approved to handle a much higher volume of text messages.
Max Messages Per Second: 1-10 depending on carrier approval
Max Per Day: 86,400 - 864,000
The level your number is approved for is based on how you will be using your phone number and your brand's reputation and past SMS behavior. If you have questions about brand registration, feel free to ask
Short Codes (5 and 6 digit numbers)
Short codes are recommended when a message needs to get to a large number of people in a short time, or for large-scale one-way messaging where you do not expect the recipient to respond.
Max Messages Per Second: 30 + depending on carrier approval
Max Per Day: 2.59 million +
What are QR Codes? Just like conventional 2-D bar codes, QR (quick response) codes store information. But while conventional bar codes can store about 20 digits, QR codes can handle much larger sets of information. PivotCX can make QR Codes that ...
SMS Messages and SMS Segments
SMS messages are limited in size to 160 characters each. If you exceed 160 characters, the message is broken up into segments, each of which is up to 153 characters in length. Each segment is billed as a separate SMS message. Some characters count ...
Using Keywords for Recruiting
Why Keywords? In today's world, text messaging has become an essential part of our daily lives. People use it for a variety of reasons, such as staying in touch with family and friends, receiving updates from businesses, and more. Text keyword ...
Manage Email, SMS and Browser Notifications
PivotCX has three types of notifications you can take advantage of: - Email notifications - Push notifications in your browser - SMS message To manage your notifications click on your profile in the top right-hand corner and click on "settings" from ...
When a contact replies STOP
When a contact sends the keyword STOP in a message, PivotCX cannot send SMS or MMS messages to that contact. This is by design, and required by federal regulation and US state law. When a contact replies STOP to a message sent by PivotCX, PivotCX ...