The rate SMS messages are delivered is determined by the kind of phone number. Selecting the right number is simple:
If you need to appear to be local ➝ Localized Phone Number (10DLC)
Higher capacity, local not important ➝ Toll-Free
Maximum capacity ➝ Short Codes
Toll-Free numbers use area codes 800, 833, 844, 855, 866, 877, and 888.
Consumers do not associate toll-free area codes with a specific location.
Messages Per Second: 30
Max Per Day: 2.59 million messages
Localized Phone Number (10DLC)
Localized phone numbers require registration of your brand and campaign. Throughput is based on carrier approval.
Max Messages Per Second: 1-10 depending on carrier approval
Max Per Day: 86,400 - 864,00
Short Codes (5 and 6 digit numbers)
Short codes are recommended when a message needs to get to a large number of people in a short time, or for large-scale one-way messaging where you do not expect the recipient to respond.
Max Messages Per Second: 30 + depending on carrier approval
Max Per Day: 2.59 million +
SMS Messages and SMS Segments
SMS messages are limited in size to 160 characters each. If you exceed 160 characters, the message is broken up into segments, each of which is up to 153 characters in length. Each segment is billed as a separate SMS message. Some characters count ...
When a contact replies STOP
When a contact sends the keyword STOP in a message, PivotCX cannot send SMS or MMS messages to that contact. This is by design, and required by federal regulation and US state law. When a contact replies STOP to a message sent by PivotCX, PivotCX ...
Accounts, Teams, and Users in PivotCX
PivotCX is organized as follows: Accounts Each account can have multiple teams and is where billing is managed. Accounts are associated with a user who can add and remove services. Teams Teams share a single phone number or chat identity, contacts, ...
PivotCX Browser Extension
Overview The PivotCX Chrome browser extension allows registered users to start a conversation with any phone number it finds in a browser window. Adding the PivotCX extension 1. Go to the Chrome Web Store. 2. Click on the extension ...
Median versus Mean
Median and mean are both valuable statistics to gather, but there are some important differences between them that can make one vastly different than the other. When there are a few numbers that are much larger or smaller than the rest of the data, ...