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PivotCX Command List
^assign This is used if you want to assign a conversation to yourself or others. Great for organizing if you have a large team ^at Use this function to schedule a message to be sent at a future time. ^claim Claim a conversation. This means that a ...
Chat Command: ^open
Users can close conversations manually or conversations can close after a predetermined time of inactivity has passed after a response time. If a conversation is closed, the application status cannot be updated. However, even if a conversation has ...
Chat Command: ^read
PivotCX Chat Command: ^read Mark a conversation as read. This will prompt the red dot on a conversation to go away. How to Use Type ^read in the chat window followed by the spacebar. A green box will appear displaying, "Marked read by [name]," with ...
Chat Command: ^unassign
PivotCX Chat Command: ^unassign Make a conversation unassigned. This will unassign all of the people who were originally assigned to the conversation. How To Use Type ^unassign in the chat window followed by the spacebar. A green box will appear ...
Chat Command: ^assign
Assign a team member or yourself to a conversation. This helps organize conversations and designate them to the corresponding team member(s). You can only assign conversations to a team member. If you would like to have someone outside your team be ...