PivotCX Chat Command: ^close Close a conversation. This means that a conversation will no longer appear on the left-hand panel. How to Use Type ^close in the chat window followed by the spacebar. This will allow the conversation to immediately close.
PivotCX Chat Command: ^unassign Make a conversation unassigned. This will unassign all of the people who were originally assigned to the conversation. How To Use Type ^unassign in the chat window followed by the spacebar. A green box will appear ...
Assign a team member or yourself to a conversation. This helps organize conversations and designate them to the corresponding team member(s). You can only assign conversations to a team member. If you would like to have someone outside your team be ...
To make marking conversations as “read” easier. We’ve enabled users to mark a conversation as “read” in the Smart Queue. The Smart Queue is the left-hand panel in the Chat Window. This feature allows you to select a conversation as read without ...
Invite someone to a conversation by email. This will allow someone to see the live conversation and have the ability to interact as well. How to Use Type ^invite in the chat window followed by the spacebar. After the Invite window appears, select an ...