PivotCX Chat Command: transcript

Chat Command: ^transcript

PivotCX Chat Command: ^transcript

Downloads a text file transcript of a conversation. Transcript files are perfect for attaching a conversation to an email or importing into documents. 
The ^transcript command lets you download the transcript of a chat.

How to Use

Type ^transcript in the chat window.  Your browser will pop up a dialog asking where you would like to save the transcript.


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