Chat Command: ^transcript
PivotCX Chat Command: ^transcript
Downloads a text file transcript of a conversation. Transcript files are perfect for attaching a conversation to an email or importing into documents.
How to Use
Type ^transcript in the chat window. Your browser will pop up a dialog asking where you would like to save the transcript.
Related Articles
PivotCX Command List
^assign This is used if you want to assign a conversation to yourself or others. Great for organizing if you have a large team ^at Use this function to schedule a message to be sent at a future time. ^claim Claim a conversation. This means that a ...Chat Command: ^note
PivotCX Chat Command: ^note Create a note that only chat agents and recruiters can see. You're able to type anything in the Note section. How To Use Type ^note in the chat window followed by the spacebar. Then, type whatever note you would like to ...Chat Command: ^claim
PivotCX Chat Command: ^claim Claim a conversation. This means that a conversation will be under your name and picture icon and will also notify others in the conversation that you have claimed it. How to Use Type ^claim in the chat window followed by ...Chat Command: ^read
PivotCX Chat Command: ^read Mark a conversation as read. This will prompt the red dot on a conversation to go away. How to Use Type ^read in the chat window followed by the spacebar. A green box will appear displaying, "Marked read by [name]," with ...Chat Command: ^close
PivotCX Chat Command: ^close Close a conversation. This means that a conversation will no longer appear on the left-hand panel. How to Use Type ^close in the chat window followed by the spacebar. This will allow the conversation to immediately close.