Chat Shortcuts/$variables

This allows you to see quick details about the contact you're currently chatting with and yourself: this includes your names, the contact's email, phone number, and place of residency, and the team you're currently in.

How to Use

In the Chat section, you can click or type $variables from the chat window or click on Explore on the right-hand side where the contact's information is displayed. 

Variables Available in Automated Messages

Automated messages include default messages (e.g. the automatic after hours message), campaign messages and blasts.  

$firstname: inserts contact's first name

$lastname: inserts contact's last name

$fullname: inserts contact's full name

$city: inserts contact's city

$state: inserts contact's state

$postalcode: inserts contact's postal code

$street: inserts contact's street address

$phone: inserts contact's phone number

$email: inserts contact's email address

$myname: inserts your first name

$myfullname: inserts your full name

$teamname: inserts the name of the team you're chatting for

$companyname: inserts the name of the team you're chatting for (alias of $teamname)

$content: inserts the content of the contact's active attribution

$source: inserts the source of the contact's active attribution

$medium: inserts the medium of the contact's active attribution

$location: inserts the location of the contact's active attribution

$title: inserts the title of the contact's active attribution

$externalteamname: inserts the name of the external team

• Related Articles

• Chat Templates

  Templates are shortcuts you can create and use to turn into expanded texts. This reduces the need to type a lengthy or frequently-used sentence constantly. Furthermore, you can create new templates to suit your needs. Templates Video Tutorial Here's ...

• Chat Filter Settings

  Having the correct filters in a PivotCX chat allows Chat Agents, Hiring Managers, and Recruiters to work more efficiently and minimizes the possibility of missed conversations. How to update Filters Once in the chat view, click the funnel icon to ...

• Going Fast With PivotCX: Chat Hopping

  Navigating quickly between conversations is called  "chat hopping" and PivotCX is designed to let you hop to the right candidate to deliver the best response time, every time. Overview From Candidate Development Reps (CDRs) and chat agents to hiring ...

• Delivery Window is too Big

  PivotCX dynamically optimizes the size of the chat window depending on the screen size someone is using. Sometimes, however, some elements in the window can appear too big making it difficult to view the chat log. If the delivery window or the ...

• PivotCX Command List

  ^assign This is used if you want to assign a conversation to yourself or others. Great for organizing if you have a large team ^at Use this function to schedule a message to be sent at a future time.  ^claim Claim a conversation. This means that a ...