^Read (Smart Queue)
To make marking conversations as “read” easier. We’ve enabled users to mark a conversation as “read” in the Smart Queue.
The Smart Queue is the left-hand panel in the Chat Window. This feature allows you to select a conversation as read without having to initiate the action from the chat box or tools tab in the right-hand panel.
Related Articles
Why isn't my conversation showing in the smart queue?
The smart queue is the list of conversations on the left of the chat window. The Smart Queue shows conversations that are: engaged open likely to be opened If you scroll through the Smart Queue and don't see a conversation you are looking for, use ...Chat Command: ^read
PivotCX Chat Command: ^read Mark a conversation as read. This will prompt the red dot on a conversation to go away. How to Use Type ^read in the chat window followed by the spacebar. A green box will appear displaying, "Marked read by [name]," with ...Mass Read
Sometimes when utilizing PivotCX to chat, you can be inundated with messages that no longer require a response or a response was provided outside of PivotCX. For these situations, it may be necessary to mark the incoming messages as “read” to clear ...Chat Filter Settings
Having the correct filters in a PivotCX chat allows Chat Agents, Hiring Managers, and Recruiters to work more efficiently and minimizes the possibility of missed conversations. How to update Filters Once in the chat view, click the funnel icon to ...Create a New Conversation with a New or Existing Contact
You can create a new conversation by doing the following. First, click on the plus icon next to the search bar in the top left of the chat view. You'll be led through a series of dialogue boxes. First, type in the number you wish to chat with. If the ...