Restarting a conversation after a STOP message is received
If a contact sends STOP to your number, you cannot send text messages to that number until the contact sends START to your number. To restart a conversation, get your contact to send a message with the word START and you'll be able to talk again.
When a contact sends a STOP message, they get this message:
Typical STOP acknowledgement
When a contact replies STOP
When a contact sends the keyword STOP in a message, PivotCX cannot send SMS or MMS messages to that contact. This is by design, and required by federal regulation and US state law. When a contact replies STOP to a message sent by PivotCX, PivotCX ...
A Contact Sent STOP in the middle of a conversation, and I can't reply to them.
When a contact opts out by sending the word STOP, we cannot text them unit we receive START. TCPA requires this, and only the contact can reauthorize us to send messages, and only by texting the word START: If a contact has not sent START, we ...
Create a New Conversation with a New or Existing Contact
You can create a new conversation by doing the following. First, click on the plus icon next to the search bar in the top left of the chat view. You'll be led through a series of dialogue boxes. First, type in the number you wish to chat with. If ...
How to Open a Conversation
There are multiple ways to go to a specific conversation to start chatting with a candidate: When you are viewing the Deliveries Tab, Messages Tab, Candidates Tab, or Conversation Tab, clicking on a Chat Bubble next to a contact's phone number or ...
Chat Command: ^at
PivotCX Chat Command: ^at Send a message at a specific time. This can be utilized when a contact asks to talk at a later date or time. Also, it can be used to follow up on a contact. How To Use Type ^at in the chat window followed by the spacebar. ...