Although chatbots are getting all the buzz in recruiting lately, we at PivotCX understand that they have limitations when developing a connection with job seekers. For this reason, we have enlisted Candidate Development Representatives (CDR) to be our first line of communication between job applicants and employers.
CDRs are similar to "business development representatives" in sales. A CDR is responsible for initial contact and starting the relationship with a candidate. They manage the top of the recruiting funnel and deliver qualified, ready-to-action candidates to a recruiter or hiring manager. This division of labor is highly effective. CDRs can ask all the qualifying questions required for the job and respond to most job seekers' primary questions or concerns quickly and empathetically. Recruiters then can concentrate on qualified candidates who have moved to the following part of the funnel.
Related Articles
Chat Command: ^deliver
The deliver command is used to send a candidate or contact to another user or team and to wrap up a conversation. When you do a delivery, we record statuses for the conversation which enables us to report on conversation outcomes. You can deliver to: ...
Funnel Metrics (for Recruiting)
Overview The funnel shows the flow of applicants to delivered, qualified candidates. Use the funnel chart to visualize the flow of applicants to qualified candidates. Applies The number of applicants received by PivotCX from all sources. It is ...
Chat Filter Settings
Having the correct filters in a PivotCX chat allows Chat Agents, Hiring Managers, and Recruiters to work more efficiently and minimizes the possibility of missed conversations. How to update Filters Once in the chat view, click the funnel icon to ...
Response Times
Overview To give the best candidate experience and to speed up the recruiting process for our teams, PivotCX tracks response times between a contact (a job applicant) and an agent (either a PivotCX Candidate Advocate or a company recruiter). For each ...
Chat Templates
Templates are shortcuts you can create and use to turn into expanded texts. This reduces the need to type a lengthy or frequently-used sentence constantly. Furthermore, you can create new templates to suit your needs. Templates Video Tutorial Here's ...