When a contact replies STOP

When a contact sends the keyword STOP in a message, PivotCX cannot send SMS or MMS messages to that contact. This is by design, and required by federal regulation and US state law.

When a contact replies STOP to a message sent by PivotCX, PivotCX automatically opts the phone number out of future communication and sends instructions on how to re-start communication:

If the contact replies with START you can send messages again.

• Related Articles

• Restarting a conversation after a STOP message is received

  If a contact sends STOP to your number, you cannot send text messages to that number until the contact sends START to your number. To restart a conversation, get your contact to send a message with the word START and you'll be able to talk again. ...

• What to do with Opt Out Contacts

  There are many reasons why candidates might no longer be interested in pursuing a position to which they applied. For example, they don't want to be part of future re-engagement campaigns, have already found a different job, or are no longer looking ...

• A Contact Sent STOP in the middle of a conversation, and I can't reply to them.

  When a contact opts out by sending the word STOP, we cannot text them unit we receive START.  TCPA requires this, and only the contact can reauthorize us to send messages, and only by texting the word START:  If a contact has not sent START, we ...

• Response Times

  Overview To give the best candidate experience and to speed up the recruiting process for our teams, PivotCX tracks response times between a contact (a job applicant) and an agent (either a PivotCX Candidate Advocate or a company recruiter). For each ...

• Chat Command: ^opt-in and ^opt-out

  Users can manually opt contacts out of a conversation as well as opt them back in if they were mistakenly opted out. Opting out a contact is useful when the contact does not want to receive messages but fails to send the necessary "Stop" message ...