When a contact replies STOP

When a contact sends the keyword STOP in a message, PivotCX cannot send SMS or MMS messages to that contact. This is by design, and required by federal regulation and US state law.

When a contact replies STOP to a message sent by PivotCX, PivotCX automatically opts the phone number out of future communication and sends instructions on how to re-start communication:

If the contact replies with START you can send messages again.

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• Creating a New Contact

  You can create a new conversation in a couple of ways learn more below: Creating a New contact from the Chat Window Click on the plus icon next to the search bar in the top left of the chat view. Creating a New Contact from the Grids If you're ...

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• A Contact Sent STOP in the middle of a conversation, and I can't reply to them.

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• Response Times

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