Common Problems
Troubleshooting-iPhone Video Calling
Due to iPhone/Apple’s enhanced privacy settings, a candidate may accept an invitation to a video call and receive an error message. Please see our recommended tips below to assist with troubleshooting. Granting Access If your candidate is seeing the ...
Delivery Window is too Big
PivotCX dynamically optimizes the size of the chat window depending on the screen size someone is using. Sometimes, however, some elements in the window can appear too big making it difficult to view the chat log. If the delivery window or the ...
How to Clear Site Data for PivotCX
If you are experiencing a blank page when you try to log in to PivotCX, you may need to clear stale data from your web browser. This can happen if you do not log in for a long time, if data is corrupted in your browser or if something on your ...
Error: Problem creating contact list when importing spreadsheet
If you get a "problem creating contact list" when importing a spreadsheet, it usually means that there is a problem with the spreadsheet. Here is how to check your spreadsheet for problems: Check the headings. If you have an extra heading on one ...
Quickly Diagnosing Network Issues
Sometimes changes in your network's firewall or in your computer's settings can block you from accessing PivotCX. You can see when a network problem affects your ability to connect in the Chat view. You'll notice a small green dot with a checkmark in ...
Applicant Chat/Email Time off by Hours
If the time shown in the conversation window appears to be consistently off by several hours (it could be several hours into the future... or in the past), it is likley your browser is reporting an incorrect timezone. This can be caused by three ...
Working Hours versus All Hours
Working Hours Each PivotCX team can define its own working hours. The platform uses these hours to understand when people are ready to respond and when they are not. This helps PivotCX give accurate and useful metrics about response time, and send ...
Median versus Mean
Median and mean are both valuable statistics to gather, but there are some important differences between them that can make one vastly different than the other. When there are a few numbers that are much larger or smaller than the rest of the data, ...
Troubleshooting Job Board Ads (Job Posts)
Uh-Oh. We're not getting as many candidates this week as last week from our job posts. -- Every Recruiter Ever Overview There are three potential issues with a job post, and it is usually easy to figure out which of the three issues you are dealing ...
Funnel Metrics (for Recruiting)
Overview The funnel shows the flow of applicants to delivered, qualified candidates. Use the funnel chart to visualize the flow of applicants to qualified candidates. Applies The number of applicants received by PivotCX from all sources. It is ...