Errors
A Contact Sent STOP in the middle of a conversation, and I can't reply to them.
When a contact opts out by sending the word STOP, we cannot text them unit we receive START. TCPA requires this, and only the contact can reauthorize us to send messages, and only by texting the word START: If a contact has not sent START, we ...
Restarting a conversation after a STOP message is received
If a contact sends STOP to your number, you cannot send text messages to that number until the contact sends START to your number. To restart a conversation, get your contact to send a message with the word START and you'll be able to talk again. ...
My Message Will Not Send. The Message Keeps Turning Red.
When your message turns red and "Error" appears below your message, it means we could not send the message. If you click on the Error indicator, You will see an explanation of the error: In this case, we're seeing a duplicate message. By default, ...
Attachments in PivotCX
PivotCX allows you to receive attachments sent via MMS (Multimedia Messaging Service) or by uploading a file. PivotCX can accept any kind of file, but we are limited in what size we can accept: Method Files Max File Size Upload use the ^upload ...