Chat Shortcuts/$variables

Description

Variables make messages more personal and help you get more done in less time. Instead of writing out a name, email address, job title, or other information already in PivotCX, you can type a variable, and PivotCX will automatically expand it.

How to Use

Variables can be accessed through the Chatbox or through the Tools section on the right-hand panel. 

Using Variables in the Chatbox

To use variables in the chatbox, you can click or type $variables from the chatbox, and type or select the variable you want to use

You can save even more time - if you press space after a few characters, PivotCX will insert the best matching variable. 

Example

$title will be expanded to the Active Apply's job title. 

Typing $title takes a lot less time than typing "Principal Architectural Kotlin Developer."

Using Variables in the Right-Hand Panel

The right-hand panel in PivotCX has a full list of applicable variables for the conversation. By default, the right-hand panel displays Candidate information, but the Tools tab has a list of Actions and Variables/Shortcuts available for the conversation

Variables Available in Automated Messages

Automated messages include default messages (e.g. the automatic after hours message), campaign messages and blasts.  

$firstname: inserts contact's first name

$lastname: inserts contact's last name

$fullname: inserts contact's full name

$city: inserts contact's city

$state: inserts contact's state

$postalcode: inserts contact's postal code

$street: inserts contact's street address

$phone: inserts contact's phone number

$email: inserts contact's email address

$myname: inserts your first name

$myfullname: inserts your full name

$teamname: inserts the name of the team you're chatting for

$companyname: inserts the name of the team you're chatting for (alias of $teamname)

$content: inserts the content of the contact's active attribution

$source: inserts the source of the contact's active attribution

$medium: inserts the medium of the contact's active attribution

$location: inserts the location of the contact's active attribution

$title: inserts the title of the contact's active attribution

$externalteamname: inserts the name of the external team

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