Voice Calls in PivotCX
Overview
In addition to chatting with a job applicant, recruiters can make phone calls directly from their current conversation in the PivotCX chat window.
How to Make a Phone Call
Go to your contact's conversation and click the call button; it's that easy!
A record of the call will appear in the conversation log within the Chat View.
To help job candidates get in touch with you if you're not able to answer their call, ensure you add a Call Forwarding number to your team's settings.
Related Articles
Call Forwarding Feature
Call forwarding delivers a better candidate experience by providing a phone where applicants can speak to a recruiter or leave a message. On the other hand, the line will ring indefinitely without a call forwarding number when a job applicant tries ...Going Fast With PivotCX: Chat Hopping
Navigating quickly between conversations is called "chat hopping" and PivotCX is designed to let you hop to the right candidate to deliver the best response time, every time. Overview From Candidate Development Reps (CDRs) and chat agents to hiring ...Chat Command: ^close
PivotCX Chat Command: ^close Close a conversation. This means that a conversation will no longer appear on the left-hand panel. How to Use Type ^close in the chat window followed by the spacebar. This will allow the conversation to immediately close.Chat Command: ^read
PivotCX Chat Command: ^read Mark a conversation as read. This will prompt the red dot on a conversation to go away. How to Use Type ^read in the chat window followed by the spacebar. A green box will appear displaying, "Marked read by [name]," with ...Chat Command: ^unassign
PivotCX Chat Command: ^unassign Make a conversation unassigned. This will unassign all of the people who were originally assigned to the conversation. How To Use Type ^unassign in the chat window followed by the spacebar. A green box will appear ...