Conversations
What to do with Opt Out Contacts
There are many reasons why candidates might no longer be interested in pursuing a position to which they applied. For example, they don't want to be part of future re-engagement campaigns, have already found a different job, or are no longer looking ...
When a contact replies STOP
When a contact sends the keyword STOP in a message, PivotCX cannot send SMS or MMS messages to that contact. This is by design, and required by federal regulation and US state law. When a contact replies STOP to a message sent by PivotCX, PivotCX ...
Creating a New Contact
You can create a new conversation in a couple of ways learn more below: Creating a New contact from the Chat Window Click on the plus icon next to the search bar in the top left of the chat view. Creating a New Contact from the Grids If you're ...