PivotCX Command List

PivotCX Command List

^assign

This is used if you want to assign a conversation to yourself or others. Great for organizing if you have a large team

^at

Use this function to schedule a message to be sent at a future time. 
Claim a conversation. This means that a conversation will be under your name and picture icon and will also notify others in the conversation that you have claimed it. It will be claimed for a period of 30 minutes. 

^close

If you are done with a conversation and no longer want to see it on your view you can close it (It will reopen if the contact responds at a later time)

^deliver

Used if you want to deliver a candidate to someone else, you can add a star rating, notes, and say if they are qualified or not.

^invite

Use this when you need to add someone to a conversation. If the person is not a member of the team, it will add them as a restricted user.

^note

This is how you leave a note. Once you have the command just type the note and hit enter (The contact will not be able to see it, but Chat team members and other Recruiters can)

^read

This will get rid of the red-dot notification on the left-hand panel.

^stat

Show the stats for a conversation. The Stats pop-up shows key metrics for the conversation that can be viewed for working hours, or based on a 24-hour clock.

^transcript

Downloads a text file transcript of a conversation. Transcript files are perfect for attaching a conversation to an email or importing into documents. 

^unassign

use this when you need to add someone to a conversation. If the person is not a member of the team, it will add them as a restricted user.

^upload

use this when you need someone to upload a document to you. It provides them a link so that they can upload resumes, certifications, etc...

    • Related Articles

    • Chat Command: ^stat

      PivotCX Chat Command: ^stat Show the stats for a conversation. The Stats pop-up shows key metrics for the conversation that can be viewed for working hours, or based on a 24-hour clock.  How To Use Type ^stat in the chat window followed by the ...

    • Chat Command: ^deliver

      The deliver command is used to send a candidate or contact to another user or team and to wrap up a conversation. When you do a delivery, we record statuses for the conversation which enables us to report on conversation outcomes. You can deliver to: ...

    • Chat Command: ^transcript

      PivotCX Chat Command: ^transcript Downloads a text file transcript of a conversation. Transcript files are perfect for attaching a conversation to an email or importing into documents.  The ^transcript command lets you download the transcript of a ...

    • Chat Command: ^note

      PivotCX Chat Command: ^note  Create a note that only chat agents and recruiters can see. You're able to type anything in the Note section. How To Use Type ^note in the chat window followed by the spacebar. Then, type whatever note you would like to ...

    • Chat Command: ^claim

      PivotCX Chat Command: ^claim Claim a conversation. This means that a conversation will be under your name and picture icon and will also notify others in the conversation that you have claimed it. How to Use Type ^claim in the chat window followed by ...