PivotCX Chat Command: ^transcript
PivotCX Chat Command: ^transcript Downloads a text file transcript of a conversation. Transcript files are perfect for attaching a conversation to an email or importing into documents. The ^transcript command lets you download the transcript of a ...
PivotCX Chat Command: ^note
PivotCX Chat Command: ^note Create a note that only chat agents and recruiters can see. You're able to type anything in the Note section. How To Use Type ^note in the chat window followed by the spacebar. Then, type whatever note you would like to ...
PivotCX Chat Command: ^stat
PivotCX Chat Command: ^stat Show the stats for a conversation. The Stats pop-up shows key metrics for the conversation that can be viewed for working hours, or based on a 24-hour clock. How To Use Type ^stat in the chat window followed by the ...
PivotCX Chat Command: ^claim
PivotCX Chat Command: ^claim Claim a conversation. This means that a conversation will be under your name and picture icon and will also notify others in the conversation that you have claimed it. How to Use Type ^claim in the chat window followed by ...
PivotCX Chat Command: ^unassign
PivotCX Chat Command: ^unassign Make a conversation unassigned. This will unassign all of the people who were originally assigned to the conversation. How To Use Type ^unassign in the chat window followed by the spacebar. A green box will appear ...